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Bill Payment Options

All members receive a standard monthly bill for your electrical use. Bills are due and payable upon receipt.We realize one method of payment does not fit every Victory Electric member’s need. Therefore, Victory Electric offers several payment options for your convenience.

  1. Mail – Victory Electric’s monthly bill comes complete with a return envelope that you can insert your check and mail back to us at PO Box 1335 or PO Box 1398, Dodge City, KS 67801. 
    **Please note that ALL mail goes to Wichita to be sorted (including Dodge City mail), so please allow for additional time if using the postal service. Payment must be received in our office on or prior to due date. We DO NOT use the mailing post date for the payment date.

  2. Victory’s office location – You may pay by check, cash, or credit/debit card at our office at 3230 N. 14th Ave in Dodge City.
    • A payment kiosk is located in our lobby for those members who choose to pay with a check or credit/debit card. There is no need to speak with a customer service representative unless you need assistance. Our lobby is open from 8 a.m.to 5 p.m. Monday through Friday, except for select holidays. (New Years, Memorial Day, July 4th, Labor Day, and two days at both Thanksgiving and Christmas)
       
  3. Drop boxes – We have three conveniently located drop boxes. The first two drop box are at Victory Electrics headquarters. The first drop box is located in the south customer parking as you exit the lot and second one is in the center island of the north employee parking lot. Payments dropped off after 7:30 am Monday through Friday will be posted the next business day.  Please pay inside to avoid broken pay arrangements or disconnection Finally, we have a third drop box in downtown Dodge City by the City of Dodge City building at 806 N 2nd Ave. Payments dropped off after 8:30 am Monday through Friday will be posted the next business day. Please pay at 3230 N 14th to avoid broken pay arrangements or disconnection. Pictured is the drop box in the south customer parking lot and the drop box at the city of Dodge City.
    Drop Box  
  4. Phone – Members can call 866-999-8494 and pay over the phone with a credit/debit card or check. We recommend members use their account number when calling to ensure accuracy. Also be prepared to create a 4-digit PIN number. For security reasons and to comply with federal Red Flag Rules, Victory employees cannot take your credit/debit card or check information over the phone via our local phone number; you must call 866-999-8494 to pay via the phone. This service is available 24 hours a day, weekdays, weekends and holidays. FREE service and NO fees.
     
  5. Online bill pay – Click the online bill pay button on the top of the page to pay your bill online (or this link https://victoryelectric.smarthub.coop/Login.html ). This service is available 24 hours a day, weekdays, weekends and holidays.
    • Members can also download the “SmartHub” app from the apple or android marketplaces on any mobile device.  Simply search for the “SmartHub” app by National Information Solutions Cooperative. FREE service and NO fees.
  6. Auto payment / bank draft – With these two options, members will continue to receive a monthly bill. Members can sign up for either of these option on our online bill pay system or on the kiosk in the lobby at our office on north 14th in Dodge City.
    • Direct pay from your bank account – your monthly electric bill is automatically transferred to Victory Electric directly from your bank account on the bill’s due date. This is automatic each month and requires no action from the member.
    • Direct pay from your credit or debit card - your monthly electric bill is automatically paid from your debit or credit card on the bill’s due date. This is automatic each month and requires no action from the member.
       

Victory Electric also has budget billing for those members who prefer to pay the same amount each month. Payments are set at your monthly average, making it easy to budget.  An accurate 12-month history of your use at your current residence is helpful in determining what your true monthly average will be. This monthly average and billing amount is updated each year based on the previous year’s average electricity use. You will still receive a monthly bill indicating the monthly payment amount and you can use any of the above payment methods. If you are interested, please call Victory’s office at 620-227-2139 to see if you qualify for budget billing.

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