Victory Electric is resuming normal operations and has reopened its office for business, effective immediately. Additional safety measures have been deployed to protect visitors and employees as the COVID-19 pandemic continues.
“When the office closed to members in March due to COVID-19, employees worked hard to ensure members received the same level of service they would otherwise expect, but it will definitely be good to get back to a ‘normal’ routine and be able to see and interact with our members at the office,” said CEO Shane Laws.
Victory Electric is continuing to monitor the latest COVID-19 developments and is following recommendations from local officials, KDHE, and the Centers for Disease Control and Prevention (CDC). We implemented additional safety precautions to protect both our members and employees, including:
- Requiring all members entering the office to wear a mask at all times.
- Adding directional signs and social distancing floor markers to help visitors remain at least six feet apart.
- We ask members to enter the office unaccompanied. For those members who need someone to accompany them, please limit it to ONE other adult.
- Enhancing cleaning and disinfecting procedures throughout our office and lobby area.
- Requiring employees to wear masks and sanitize hands frequently.
Contactless business is encouraged
As the pandemic continues, Victory Electric members are encouraged to use contactless means of doing business, such as phone calls, online and phone payments, and email, whenever possible to reduce the risk of exposure. Most services can be handled remotely, reducing the need to visit our office.
Members are able to conduct business through our website, the SmartHub mobile app, or with a phone call or an email. Our member services representatives are available Monday through Friday, 8 a.m. to 5 p.m., and can be reached by email at email@example.com or by calling 620-227-2139. Members may download the Victory Electric SmartHub mobile app from their device’s app store.
We understand some members may be facing unusual financial hardships due to the pandemic, and if you are unable to pay your bill, we urge you to contact Victory Electric as soon as possible to set-up a payment plan.
- If you are unable to pay your past due balance, please call or visit our office to set up a payment arrangement before June 11.
- Victory Electric is willing to work with members and accept payments they can afford, and discuss the length of time needed for a payment arrangement.
- Learn more about payment arrangements and guidelines.
- Should a member default on the payment arrangement during the cold weather rule time period (November 15 to March 15), the members will NOT have the ability to create a new payment arrangement. When cold weather rules ends on March 15, the member will owe 100% of the balance due, per normal cold weather rule guidelines.
- For members looking for additional assistance paying bills, Victory Electric provides a list of local agencies who offer bill payment assistance.
Disconnections, late fees and penalties
Due to potential hardships caused by COVID-19, Victory Electric suspended electric disconnect procedures in March, April and May. Disconnections, late fees and penalties are being reinstated.
- Victory Electric will resume sending delinquent notices this month (May 28 & 29) with a disconnect date of June 11. There will be NO late fees or penalties assessed.
- The next round of delinquent notices sent in late June WILL resume charging late fees and penalties.
Victory Electric thanks our members for your understanding and patience as we take measures to ensure the health and safety of all so we can continue meeting the needs of our members. Throughout the pandemic, one thing has remained constant – our commitment to keeping the lights on and serving you and your energy needs in a safe manner.