Payment Arrangements and Assistance

Are you having trouble paying your electric bill? If you know you cannot pay your electric bill by the due date, Victory Electric will discuss payment arrangement eligibility and requirements with you. We always try to assist members when we can, but certain conditions do apply.

Once a payment arrangement has been established, the member must sign an agreement to the terms and conditions of the payment arrangement. The guidelines in the payment arrangement agreement must be followed as stated to prevent disconnection for nonpayment. No exceptions are permitted.

A payment arrangement can be made anytime during the year, but the guidelines differ depending on the time of year. Regular payment arrangements are available starting March 16 with final payment required by October's bill due date, and cold weather rule payment arrangements are available between November 15 and March 15 (separate guidelines are outlined on the cold weather rule webpage).

Please be mindful Victory Electric is very strict in implementing payment arrangement guidelines, and we encourage members to make every effort to comply with the guidelines to avoid broken payment arrangements, which will result in disconnection.

Members on a PayMyWay billing plan are not eligible for payment arrangements.

Member must notify Victory Electric of his/her inability to make a payment and request a payment arrangement before the scheduled disconnect date.
Member may apply to federal, state, local or other financial assistance programs for which they may be eligible to receive aid in paying utility bills.
Members cannot be granted a payment arrangement on an existing standard OR cold weather rule payment arrangement balances or for accounts already disconnected for nonpayment. These outstanding arrangement balances must be paid-in-full before entering into a new standard payment arrangement.
Current electric use billed to the member but not yet past due or subject for disconnection is not eligible. Only past due balances subject for disconnection are eligible.
A member is limited to one (1) STANDARD payment arrangement per account each year (March 16 to October 28). Once a member defaults on a payment arrangement, no further payment arrangements will be granted that year until the cold weather rule begins on November 15. In the event the standard payment arrangement is not broken and is paid-in-full in advance, the account would be eligible for another arrangement for the remaining months left in the standard payment arrangement period.
A standard payment arrangement balance CANNOT be carried into the cold weather rule period, which starts November 15.

Payment arrangements are only available starting March 15, for a maximum of six months, and end no later than October’s bill due date. When a member initially establishes a standard payment arrangement, a payment is required for 1/6 of total amount owed. The remaining balance is divided into the remainder of the installment months available. As time period progresses, the number of installment months available for a member to spread out the outstanding balance with payment arrangement decreases.
To remain on the standard payment arrangement plan, the payment installment is due each month, along with the current month’s total balance, which must be posted by 5 p.m., on the current bill’s due date. Paying either the current bill or payment arrangement installment late (no exceptions - payments MUST be paid by 5 p.m. on current bill’s due date) constitutes a broken payment arrangement.
Failure to keep the terms and breaking a standard payment arrangement will result in the reinstatement of normal collection processes. A reconnect fee is automatically added and the account is subject for disconnection the next business day at 8 a.m., with no further notice to the member. A broken payment arrangement can also initiate an additional deposit or a modification of a deposit, and no further payment arrangements will be granted that year until the cold weather rule begins on November 15. To restore power after disconnection, the member is required to pay the full outstanding balance due, reconnection fee, and deposit, if applicable.
In the event a check or payment used to establish a payment arrangement is returned to Victory Electric for non-sufficient funds, the payment arrangement will be considered in default. Default results in disconnection the next business day at 8 a.m., with no further notice, and the member is restricted to cash and debit/credit card payments for a 12-month period.

Victory Electric knows good people occasionally fall on hard times and unexpected expenses or circumstances can happen at any time. That is why we try to work with our members and offer solutions. If you are having a difficult time or you think you may be late paying your bill, please contact one of our member service representatives BEFORE you get behind and it is too late. We can help determine payment arrangement eligibility or direct you to an assistance program. The following local agencies offer payment assistance. Eligibility requirements vary.

Payment Assistance Flyer

Salvation Army
Yanet Millan
1100 Ave E
Dodge City, KS
620-225-4871

Mon.- Thurs.
9 a.m. to 12 p.m. & 1 to 4 p.m.
Friday
9 a.m. to 1 p.m.

Our Lady of Guadalupe Catholic Church
3231 N 14th Ave.
Dodge City, KS
620-225-4802

Mon.- Fri.
8:30 a.m. to 12 p.m. & 1 to 5:30 p.m.

Catholic Charities of Southwest Kansas
906 Central Ave., Dodge City, KS
620-227-1562

Mon.- Thur 8 a.m. to 5 p.m.

First Southern Baptist Church
3106 N 14th Ave.
Dodge City, KS
620-227-6722

Mon.- Fri.
9 a.m. to 5 p.m.

Grace Community Church
500 Ross Blvd.
Dodge City, KS
620-225-5033

Mon.- Fri.
8:30 a.m. to 5 p.m.

The Low-Income Energy Assistance Program (LIEAP), administered by the Kansas Department of Children and Families (DCF), is a federally funded program that helps eligible households pay a portion of their home energy costs by providing a one-time per year benefit.

The 2025 LIEAP application period began November 18, 2024 and will end March 31, 2025 at 5 p.m.

Eligibility is based on an applicant’s energy and heating bill. To qualify, the eligible person must meet the following requirements:

Be a resident of the state of Kansas.
Must need financial assistance for home energy costs.
Must be an adult living at the address and be responsible for the direct payment of energy bills.
- The applicant/person signing the application must be the person whose name appears on the primary heating source energy bill. If you pay the landlord for fuel costs included in the rent, or owed in addition to the rent, you may also qualify and should apply for LIEAP under your name.
- If an applicant has gas heating and needs assistance covering electric costs, they need to request the benefit be split between the two utilities. The applicants name must be on both utility accounts.
Demonstrate a recent history of payments toward purchase of the primary heating energy.
The combined gross income of all persons living at the address may not exceed 150% of the federal poverty level.

The level of benefit is not based on amounts owed to the utility. Funding varies based on household income, number of people living in the home, type of residence, type of heating fuel and utility rates. Persons with disabilities, older adults, and families with children are the primary groups assisted. In 2020, about 51,000 households received an average benefit of $715.

Victory Electric accepts LIEAP funds but does NOT administer the LIEAP program. Members can call Garden City DCF at 620-272-5800 or you can find more information on the program, including eligibility guidelines and frequently asked questions (FAQs), on DCF’s Energy Assistance webpage. Persons can submit an online application at the KSDCF website at the Self Service Portal Home Page.

If your household needs additional assistance, please visit Home - Services.

Notice:

Payment Arrangement Eligibility and Requirements

Payment Arrangement Guidelines

Payment Assistance

LIEAP Energy Assistance Program