The cooperative may discontinue service for any of the following reasons: 

• A member requests it.
• The service is abandoned (no electric use recorded on meter and bills are unpaid).
• A utility bill becomes delinquent after proper notice (non-payment).
• A dangerous condition exists on the member’s premises. If the cooperative is made aware of dangerous or life-threatening conditions existing on a member’s premises, the cooperative may disconnect and refuse to connect the electric service until the danger is eliminated.
• A member refuses to grant cooperative personnel access to electric equipment on the member’s premises for the purpose of inspection, repair, meter maintenance or replacement.
• A member violates any rule of the cooperative and the violation adversely affects the safety of the member or other persons, or the integrity of the electric delivery system.
• A member, or any person, causes unauthorized interference, diversion or use of utility service (meter tampering). The cooperative will disconnect immediately and call the local police department to document theft and initiate legal action. The member will be required to pay all fees, deposit, meter damage and any estimated use before being reconnected.

If You Are Moving:
To disconnect your electric service, call our office or login to your SmartHub account. When calling our office be prepared to provide your present address and forwarding (new) address, your account number and the date you would like to disconnect your service. 

You are responsible for the electric use until the cooperative is contacted and arrangements have been made to finalize the account in your name. You must be the primary account holder to request disconnection of service*. Your meter will be read on the disconnect date and any remaining energy charges will appear on your final bill. Depending upon where you are in the billing cycle, this may take up to two billing cycles to finalize.

Failure to contact our office could result in the electric service remaining in your name and your being held responsible for the bill. Your deposit will automatically be applied to your final bill (unless otherwise requested). Any bills left unpaid will be turned over to a collection agency. Please make sure we have a correct forwarding address for proper processing of your final bill. Even though you may no longer receive electric service from Victory Electric, keeping a current address on file ensures you receive your capital credit checks when we retire your patronage capital in future years.
*A landlord cannot disconnect a tenant’s electricity if Victory Electric has a lease agreement in the tenant’s name. A landlord needs to provide a ‘right of possession’ court order before we can disconnect services of the tenant.

Not Using Your Service:
Victory Electric does not charge to disconnect a service. When a member abandons a service location or requests to disconnect their service, the cooperative reserves the right to remove infrastructure after 12 months of non-use. This may include removing the meter, poles, transformers, conductor and any other equipment.

If a member requests to reconnect a service previously disconnected within 12 months, the cooperative, at its discretion, will assess a $200 Abandoned Service Reconnection Fee. For example, a member has a meter on their property only used by a family member who lives in a camper during the May to September summer months. The member wants to turn off the meter October through April when not in use. In this case, the member will be charged a $200 fee to reconnect. Victory Electric still has the expense of maintaining the electric line and infrastructure (fixed costs typically recovered through the service availability charge) for that meter service year around so it is ready to be turned on each May.