Our Commitment to Privacy 

At Victory Electric, your privacy is extremely important to us. As we continue to improve and expand our services and delivery channels, we recognize our member-owners’ need and desire to preserve their privacy and confidentiality. Victory Electric recognizes the trust you placed in us and are committed to safeguarding the privacy of our member’s information. The following policy affirms our continued commitment to preserving member confidentiality.


Respect for Your Privacy

Victory Electric respects the privacy of its member-owners and of visitors to its various online platforms, including victoryelectric.net (the website). In addition to Victory Electric’s privacy and confidentiality policy, this statement explains the treatment of information collected through Victory Electric’s online interfaces, including applications or websites we have placed on third-party sites such as Facebook®, Twitter®, other social media services, mobile applications (the applications) and victoryelectric.net, and how Victory Electric uses any such information collected. All use of the various online platforms, including the website and the applications and associated services and functionality (the services) is subject to this privacy statement.


Information We Collect

Personal Information: Victory Electric obtains personal information concerning you (personal information) when you contact us with inquiries, register for an online account or use the services, including our online bill payment services or our online employment application services. In addition, Victory Electric may obtain personal information in connection with providing utility services to you. By using the services, you are consenting to our use of personal information in accordance with this privacy statement and the terms of use.


Personal information also includes any user-name or password selected or assigned to you when you register with the website. You should be sure to keep any such user-name and password confidential, and to let us know right away (using any of the contact methods below) if you believe that someone else may have learned your password.


How We Use Personal Information

We use personal information for billing, collecting payments, contacting members, resolving problems, providing or improving the services, marketing purposes, enhancing the website and meeting legal concerns or obligations. In addition, if you provide personal information for a specific reason, we may use the personal information in connection with the reason for which it was provided. For instance, if you contact us, we will use the personal information you provide to answer your question or resolve your problem.

We do not share any mobile information with external parties or affiliates for marketing or promotional activities. This includes an explicit exclusion of sharing text messaging sender opt-in data and consent details with any third parties.


Online Tracking

We use Google Analytics to collect information about use of the services anonymously and reports website and mobile application trends, without identifying individual visitors. To learn more, including how to opt out, visit https://tools.google.com/dlpage/gaoptout.


Disclosure of Personal Information

When appropriate, we use other companies to perform certain business-related functions in connection with the website, applications and other services. Examples include mailing services, maintaining databases and processing payments. When we engage another company to perform a function of this nature, we provide such company with the personal information that they need to perform that function. However, we do not provide email addresses or other personal information to any third parties for the marketing of third parties’ goods or services without your consent.


We may disclose personal information if required to do so by law or if we in good faith believe that such action is necessary to comply with a legal obligation; protect and defend our rights or property; act in urgent circumstances to protect the personal safety of users of the website or the public; or protect against legal liability. In addition, we may provide personal information to credit bureaus or collection agencies if we are permitted or required to do so by law.


Links to Other Websites

The website and applications may contain links to other websites that are not controlled by Victory Electric or, like our website, not owned by Victory Electric. Also, you may have linked to Victory Electric’s website from another website that is not owned or controlled by Victory Electric. Please be aware that we are not responsible for the privacy practices of other websites, and this online privacy statement applies only to information collected through victoryelectric.net website, the applications or in connection with the other services. You should carefully review the privacy practices of any third-party website before providing such website with any personal information.


Social Media Platforms

Victory Electric may interact with registered users of various social media platforms, including Facebook® and Twitter®. Please note any content you post to such social media platforms (e.g., pictures, information or opinions), as well as any personal information you otherwise make available to users (e.g., your profile), is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review this information carefully in order to better understand your rights and obligations with regard to such content.



Victory Electric has implemented extensive measures and protocols to ensure the integrity of its systems and to secure and protect member information and communications. Victory Electric safeguards information on secure systems with restricted access. Victory Electric also uses advanced security controls to protect the information when it is stored or transmitted. Information and data members may access through Victory Electric on the Internet are protected using the cyber security protocols that prevent third parties from accessing personal data contained in the Victory Electric business systems. However, no electronically stored information is completely secure. Consequently, while we strive to secure the information we have collected online concerning you, we are not able to guarantee such security. 


Changes to This Privacy Statement

It may be necessary for us to make changes to this privacy statement from time to time, in order to reflect changes to the website or other services, technology or legal requirements and guidelines. Victory Electric reserves the right to update or modify this privacy statement (on a prospective basis) without prior notice to you. Please check this privacy statement for any updates periodically, especially before you provide any personal information.


Children’s Privacy

While our website contains energy-related information and entertainment that may be of educational value to children, no personal information has to be entered in order for you to use those features. We do not knowingly permit persons under the age of 13 to register or provide personally identifiable information (or any other personal information) through our website or other services, and the provision of personal information by children through our website or other services is strictly prohibited. We encourage parents to supervise and participate in their children’s Internet activities, and we urge children to exercise caution and consult their parents before providing any personally identifiable information to any website on the Internet.