If you are experiencing a power outage, please call our office at 620-227-2139 or 800-279-7915. Thank you!
SmartHub Online Bill Payment
On the go and in control. Now you can manage your account like never before! SmartHub has several features that make managing your account as easy as possible, whether through the web, or your smartphone or tablet (Android or iOS).
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month, and you’ll be able to view your actual use.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You'll be able to select how you want to be notified about your bill, including email and text messaging. You'll even be able to set usage thresholds so that you'll know when you're using more than you'd like which will help you keep your electricity bill as low as possible.
SmartHub is a web and mobile app that allows you to take control of all aspects of your Victory Electric account. It allows you to pay your bill, manage your usage, and contact Victory with service issues quickly and easily online or on your mobile device.
With SmartHub, you'll be notified when your bill is ready and you can pay securely online or in the app, anytime, anywhere. Sign up for auto payments, set up your secure preferred payment method, and let account management go into autopilot.
SmartHub gives you the ability to take control of your energy usage! View your electrical energy usage on a monthly, daily, or hourly interval. You can compare your electrical usage, charges, and weather temperature variations of any two months, side by side, to note seasonal or behavioral changes in your energy usage. By using energy markers, you can track your household energy use over dates where changes occurred. This is a great feature to help explain energy usage on your bill and can also assist you in helping to make informed decisions about your energy use.
Reporting an outage or service issue has never been easier for members who have signed up for SmartHub and use the SmartHub app on their phones or tablets. You can report an outage or service issue by logging into your SmartHub account and tapping "Report An Issue/Inquiry" on your SmartHub dashboard.
SmartHub gives you the ability to take control of your notifications. You can report outages and send account inquiries on the go. Be in the know with notifications for service work, news promotions, weather events, planned outages and more all online and in the palm of your hand. You have the option to modify account notifications in five categories: Billing, Miscellaneous, On Demand, Service and Usage.
Going paperless with SmartHub is easy, with convenient access to your bill anytime, anywhere.
Prepay Power
Does the timing of your electric bill match the timing of your payday? Would you like to avoid due dates, deposits, and late fees? Take charge of your energy dollars. Victory Electric's Prepay Power billing plan allows you to pay for electricity how and when you choose - at an amount that fits your budget.
Benefits
Victory Electric gives you total control over your electric bill.
- No deposit
- No hidden fees or charges
- No credit check
- Same rate and services
- Flexible payment options
Pay what you want, when you want!
How it Works
The Prepay Power process is simple: put as much money as you want in your account, and we supply you with electricity. As you use power, your account balance goes down. When the funds run out, the electricity does too. You can "recharge" by adding money to your account any time, day or night.
- Sign up
- Load up
- Set up alerts
- Reload
Is Prepay Power right for you?
Prepay Power is a solution for all types of members. It puts the control into our members' hands, lets you keep tabs on what you use each day, and allows you to make adjustments before it's too late and the bill becomes to much to handle.
Prepay Power FAQs
Yes, if you currently have a conventional monthly billing plan with Victory Electric, you can still switch to Prepay Power. An existing security deposit will be applied to any outstanding balance, including unbilled use, and the remainder can be refunded or transferred to your new Prepay Power account.
SmartHub displays your Prepay Power account as a credit balance. That means when you pay Victory Electric $50, it appears as $-50 because Victory Electric owes you that money. As you use electricity each day, it is deducted from the credit balance so Victory Electric’s debt to you is less.
The threshold is the smallest amount of money you can have in your account before we send you a payment reminder. Victory Electric automatically sets the threshold at $25, but you can adjust this amount so you have plenty of time to make a payment after receiving the reminder. Once your account falls below the threshold balance, you will be alerted each day the balance is below your threshold by text message, call, email or all three — depending on what notifications you choose. It is important to update your contact information in SmartHub any time it changes.
Failure to receive the alert does not stop a disconnection. You are responsible for routinely monitoring your account and electric use through SmartHub.
Yes. Any funds provided by a help agency will be credited to an account once received. However, pledges by an organization will not postpone disconnection.
You no longer receive a monthly bill with Prepay Power. However, each month there is a “true-up” of the previous month’s charges during our regular monthly billing cycle.
Yes, SmartHub has the ability to send notifications to multiple phone numbers and email addresses. In addition, individual credit cards can be used to make payments.
After Victory Electric receives its power bill and Energy Cost Adjustment (ECA) from our power supplier each month, our system-wide billing process runs and your monthly ECA is updated for Prepay Power. The system recalculates monthly charges based on the ECA, so members may see an unusually high or low daily bill amount on the day after this “true-up” happens.
Yes. Monthly charges such as yard lights, taxes, franchise taxes and the service availability charge will be charged to Prepay Power billing accounts on a prorated, daily basis.
Our automated, digital meters provide you and Victory Electric near real-time energy use information about how much, when, and at what rate energy is used. As the home uses electricity, your account balance updates daily depending on the amount of kilowatt-hours (kWh) used. You can also use the consumption information to monitor power in your home for energy conservation and money savings.
The service can remain off for a maximum of 10 calendar days before the account is closed. At the end of the 10 calendar days, the membership is considered canceled and your account will be final billed. The service availability charge, and other applicable charges like yard lights, will continue to be applied to the account during this 10-day period, regardless of whether the power is on or off.
Once you have replenished your account to a credit balance of $50+ after being disconnected for an insufficient balance, power will automatically be restored. If your power is not restored within 30 minutes, please call our office and a crew will be dispatched. A fee will be assessed if a crew is dispatched to restore power for nonpayment. NOTE: A credit balance of $50+ includes any amount owed for prior day(s) use in addition to the $50 credit.
Yes, if a member wishes to convert a Prepay Power account to a regular-billed account, a credit check will be performed to determine if a deposit is requested.
Payment by Mail
Enclose your bill payment stub and a check, or money order, and mail in the pre-addressed envelope provided with your bill. Please allow 3-5 days for postal delivery. Do not send cash through the mail. We DO NOT use the mailing post date for the payment date.
Automatic Bank Draft
Tired of writing checks every month? Want to remove another item off your monthly to-do list? Sign up for an automatic payment to have your electric bill automatically paid directly from your credit/debit card or checking/savings account. All Victory Electric members are eligible to join the program and the service is free.
- It’s easy, convenient and fast
- No waiting in line
- Saves you time — your monthly payment is processed automatically
- No postage or check — save the hassle of writing a check every month, paying postage and getting it mailed on time
- Avoid late payments and past due bills — whether you’re home or away, this service keeps your payments on time since the payments are already scheduled for you
- Eliminate paperwork — if you choose to go paperless, you produce less paperwork and receive fewer bills in the mail since your bill is emailed each month and accessible through SmartHub
- Help streamline your finances — especially when you are distracted by other events going on in your life
A no hassle solution for paying your monthly electric bill. AutoPay is a recurring payment program that pays your monthly electric bill directly from the financial institution and account or credit/debit card of your choice on the bill’s due date or the closest business day if due date falls on a weekend or holiday.
Per normal, you will receive your electric bill on a monthly basis. When enrolled in AutoPay, your statement will display "[$] TO BE DRAFTED ON [DATE]” in the amount due box. You can also can opt for paperless billing and receive your bill electronically. You will receive an email or text message stating the amount due and that your detailed bill is ready to view in SmartHub. With both methods, you will have time, up to 30 days, to contact us with any questions or concerns before the amount due is drafted from your account on the due date. Credit/debit card transactions are limited to $2,500.
Note: The biggest advantage to AutoPay is ensuring your bills are consistently paid on time. Victory Electric is not alerted when a member’s bank account or credit/debit card is cancelled, closed or overdrawn. So if you are on bank draft and lack enough money in your account, your bank will refuse payment your account will be subject to late fees and possible disconnection. Similarly, if your credit/debit card is maxed out, canceled or frozen, the card company will reject the charge and your account will be subject to late fees and possible disconnection. However, if you have an email address on file, you will be alerted when your credit/debit card is about to expire, giving you time to update your card information to avoid late fees or disconnection.
AutoPay can be set up from the convenience of your home or office via SmartHub with these simple steps. If you have questions, call or stop by our office and a Victory Electric member service representative will be happy to explain the process. If you prefer not to set up AutoPay through SmartHub, complete this form for bank draft only. For AutoPay via credit/debit card, you must use SmartHub.
Absolutely! If you are not pleased with the AutoPay payment option, give Victory Electric a call or visit SmartHub to cancel. If you should need to temporarily suspend AutoPay, just contact Victory Electric or visit SmartHub prior to the payment date on your bill. You can then pay by cash or check. If your credit/debit card expires, you get a new card, or you change bank accounts, it can easily be changed in SmartHub.
Data breaches make headlines, but online banking and payment systems are no less secure than leaving a check in an envelope in an unguarded mailbox. In fact, your accounts may be better protected through the encryption techniques used to secure members’ information.
Payment by Phone
Pay by phone at 844-961-2565 or call our office at 620-227-2139 and select Option 1.
Victory Electric Office
Customers come in to our office to make a payment in person. We accept cash, check, money orders or credit/debit card. Our lobby is open from 8 a.m. to 5 p.m. Monday through Friday, except for select holidays.
Phone, Fax and Mailing Address
P.O. Box 1335 Dodge City, Kansas 67801
Phone: 620-227-2139 or 800-279-7915
Fax: 620-227-8819
Victory Electric Drop Boxes
Victory Electric provides two convenient drop box locations for bill payments. The first drop box is at Victory Electric's headquarters on the south side of the building to the west of the front door. The second drop box is located in downtown Dodge City by the City of Dodge City building at 806 N. 2nd Avenue. Payments must be by check or money order. Please do not place cash in drop boxes. ***Victory Electric is not liable for lost or stolen payments.
VanillaDirect
VanillaDirect offers members the convenience of paying their bill with cash at participating local retailers: Dollar General, Family Dollar, Walgreens and Walmart. A fee of $1.50 per transaction applies. Simply show the cashier your barcode on your monthly bill and pay your bill amount plus the $1.50 fee.
Budget Billing
Also referred to as even-pay, payments set at your 6-month average. Updated bi-annually based on the previous 6-month average electricity use. To be eligible for budget billing, a member must reside at the address and have no late payments for a full year. Budget billing is only available to residential members. You will still receive a monthly bill indicating the monthly payment amount and you can use any of the above payment methods. If you are interested, please call or stop by Victory Electric’s office to see if you qualify. Members on Prepay Power are not eligible for budget billing since members' accounts are charged daily not monthly.
Group Invoice
Group multiple accounts to receive only one collective bill. Individual account summaries are still available.