Are you having trouble paying your electric bill? If you know you cannot pay your electric bill by the due date, Victory Electric will discuss payment arrangement eligibility and requirements with you. We always try to assist members when we can, but certain conditions do apply.
Once a payment arrangement has been established, the member must sign an agreement to the terms and conditions of the payment arrangement. The guidelines in the payment arrangement agreement must be followed as stated to prevent disconnection for nonpayment. No exceptions.
A payment arrangement can be made anytime during the year, however the guidelines differ depending on the time of year. Regular payment arrangements are available starting March 16 with final payment required by October's bill due date, and cold weather rule payment arrangements are available between November 15 and March 15 (separate guidelines outlined on the cold weather rule webpage).
Please be mindful Victory Electric is very strict in implementing payment arrangement guidelines, and we encourage members to make every effort to comply with the guidelines to avoid broken payment arrangements, which will result in disconnection.
Members on a PayMyWay billing plan are not eligible for payment arrangements.
- Member must notify Victory Electric of his/her inability to make a payment and request a payment arrangement before the scheduled disconnect date.
- Member may apply to federal, state, local or other financial assistance programs for which they may be eligible to receive aid in paying utility bills.
- Members cannot be granted a payment arrangement on an existing standard OR cold weather rule payment arrangement balances or for accounts already disconnected for nonpayment. These outstanding arrangement balances must be paid-in-full before entering into a new standard payment arrangement.
- Current electric use billed to the member but not yet past due or subject for disconnection is not eligible. Only past due balances subject for disconnection are eligible.
- A member is limited to one (1) STANDARD payment arrangement per account each year (March 16 -October 28). Once a member's defaults on a payment arrangement, no further payment arrangements will be granted that year until the cold weather rule begins on November 15. Although, in the event the standard payment arrangement is not broken and paid-in-full in advance, the account would be eligible for another arrangement for the remaining months left in the standard payment arrangement period.
- A standard payment arrangement balance can NOT be carried into the cold weather rule period (starts November 15).
- Payment arrangements are only available starting March 15, for a maximum of six months, and end no later than October’s bill due date. When a member initially establishes a standard payment arrangement, a payment is required for 1/6 of total amount owed. The remaining balance is divided into the remainder of the installment months available. As time period progresses, the number of installment months available for a member to spread out the outstanding balance with payment arrangement decreases.
- To remain on the standard payment arrangement plan, the payment installment is due each month, along with the current month’s total balance, must be posted by 5 p.m., on the current bill’s due date. Paying either the current bill or payment arrangement installment late (no exceptions - MUST be paid by 5 p.m., on current bill’s due date) constitutes a broken payment arrangement.
- Failure to keep the terms and breaking a standard payment arrangement will result in the reinstatement of normal collection processes. A reconnect fee is automatically added and the account is subject for disconnection the next business day at 8 a.m., with no further notice to the member. A broken payment arrangement can also initiate an additional deposit or a modification of a deposit, and no further payment arrangements will be granted that year until the cold weather rule begins on November 15. To restore power after disconnection, the member is required to pay the full outstanding balance due, reconnection fee, and deposit, if applicable.
- In the event a check or payment used to establish a payment arrangement is returned to Victory Electric for non-sufficient funds, the payment arrangement will be considered in default. Default results in disconnection the next business day at 8 a.m., with no further notice, and the member is restricted to cash and debit/credit card payments for a 12-month period.
Victory Electric knows good people occasionally fall on hard times and unexpected expenses or circumstances can happen at any time. That is why we try to work with our members and offer solutions. If you are having a difficult time or you think you may be late paying your bill, please contact one of our member service representatives BEFORE you get behind and it is too late. We can help determine payment arrangement eligibility or direct you to an assistance program. The following local agencies offer payment assistance. Eligibility requirements vary.
1100 Ave E
Dodge City, KS
9 a.m. to 12 p.m. & 1 to 4 p.m.
9 a.m. to 1 p.m.
Our Lady of Guadalupe Catholic Church
3231 N 14th Ave.
Dodge City, KS
8:30 a.m. to 12 p.m. & 1 to 5:30 p.m.
Catholic Charities of Southwest Kansas
906 Central Ave., Dodge City, KS
Mon.- Thur 8 a.m. to 5 p.m.
First Southern Baptist Church
3106 N 14th Ave.
Dodge City, KS
9 a.m. to 5 p.m.
Genesis Family Health
Cecelia or Elva Dominguez
1700 Ave F
Dodge City, KS
8 a.m. to 1 p.m. & 2 to 5 p.m.
Grace Community Church
500 Ross Blvd.
Dodge City, KS
8:30 a.m. to 5 p.m.
100 Military Ave., Suite 122
Dodge City, KS
8 a.m. to 5 p.m.
8 a.m. to 12 p.m.
Cross Connection Church
3500 N 14th Ave
Dodge City, KS
8:30 a.m. to 5 p.m.
The Low Income Energy Assistance Program (LIEAP), administered by the Kansas Department of Children and Families (DCF), is a federally funded program that helps eligible households pay a portion of their home energy costs by providing a one-time per year benefit.
The 2022 LIEAP application period is from Monday, January 3, 2022, through Thursday, March 31, 2022 at 5 p.m.
Eligibility is based on an applicant’s energy and heating bill. To qualify, the eligible person must meet the following requirements:
- Be a resident of the state of Kansas.
- Must need financial assistance for home energy costs.
- Must be an adult living at the address and be responsible for the direct payment of energy bills.
- The applicant/person signing the application must be the person whose name appears on the primary heating source energy bill. If you pay the landlord for fuel costs included in the rent, or owed in addition to the rent, you may also qualify and should apply for LIEAP under your name.
- If an applicant has gas heating and needs assistance covering electric costs, they need to request the benefit be split between the two utilities. The applicants name must be on both utility accounts.
- Demonstrate a recent history of payments toward purchase of the primary heating energy.
- The combined gross income of all persons living at the address may not exceed 150% of the federal poverty level.
The level of benefit is not based on amounts owed to the utility. Funding varies based on household income, number of people living in the home, type of residence, type of heating fuel and utility rates. Persons with disabilities, older adults, and families with children are the primary groups assisted. In 2020, about 51,000 households received an average benefit of $715.
Victory Electric accepts LIEAP funds but does NOT administer the LIEAP program. Members can call Garden City DCF at 620-272-5800 or you can find more information on the program, including eligibility guidelines and frequently asked questions (FAQs), on DCF’s Energy Assistance webpage. Persons can submit an online application at the KSDCF website at https://cssp.kees.ks.gov/apspssp/sspNonMed.portal.
The Kansas Housing Resources Corporation launched the Kansas Emergency Rental Assistance (KERA) program on Mon., March 15. The KERA program provides rent, utility, and internet assistance to households experiencing financial hardship as a result of the COVID pandemic. Landlords and tenants apply via a joint online process. If the application is approved, the landlord or service provider receives funds directly from KERA and applies KERA funds to the applicant’s account. Approved applicants are eligible for up to 12 months of assistance.
What does assistance cover?
- Up to 12 months of current and past due household rent
- Up to three months of prospective rent at a time, even if the household does not have rental arrears
- Past due residential utility, home energy (electric, gas, water, sewer, and trash services), and internet expenses incurred since April 1, 2020.
Applicants must meet all of the following criteria:
- Tenant MUST rent their home. Must be the household’s primary residence, located in Kansas, and tenant must have a written lease agreement or other suitable documentation. If the tenant doesn’t have a signed lease, documentation includes proof of utility payments, attestation by the landlord, or records showing payments to the landlords.
- Tenant’s 2020 household income does not exceed 80% of their area’s median income.
- At least one member of the tenant household is experiencing documented financial hardship as a result of the COVID pandemic. Hardship may include loss of employment, reduction in household income, or significant COVID-related expenses (medical bills, personal protective equipment, childcare costs, equipment or internet costs to enable online work/schooling, etc.).
- At least one member of the tenant household must demonstrate a risk of homelessness or housing instability. Documentation must be dated after April 1, 2020 and can include a past due utility bill, a past due rent notice, or an eviction notice.
- Valid proof of identification. Applicant must provide one of the following: Current driver’s license or state-issued photo ID, utility or cell phone bill, court filing notice, or mail from a federal, state, county, or city agency.
Applicants must not have received assistance from other sources for the same costs and time period for which they are requesting KERA assistance. Applications will be checked against the LIEAP list of Kansans served. If applicants have received LIEAP benefits in 2021 they will be eligible for utility assistance only after LIEAP benefits have been applied to their bill.
- Landlord completes online certification.
- Tenant submits online application.
- Landlord and tenant are notified when application is processed.
- If approved, landlord and/or service provider(s) receive funds directly from KHRC.
- Landlord and/or service provider(s) applies assistance to tenant account.
For more information on KERA, program details, FAQs, and to access the online application , visit https://kshousingcorp.org/emergency-rental-assistance/. Both tenant and landlord must apply online. Only one application per household. If the applicant meets the eligibility criteria, the KHRC will make payments on the tenant’s behalf directly to the landlord or service provider. The application deadline is August 1, 2021.