To begin electric service at a new service location or construction site that has not previously been metered, your request will flow through a new construction workflow process.
- Please complete the project request form as soon as possible and we will contact you within two business days. Be prepared to give us the 911 address for your new location (can be obtained from planning and zoning at city hall or county administration), and the name and address of the closest neighbor if known.
- Our engineering department will discuss the requirements of the new service with you including the location of the meter and the point of demarcation. Based on the information provided, our engineering department will determine what infrastructure upgrades are needed to serve the new location and prepare a job estimate.
- When the member approves the estimate and gives the go-ahead to move forward, member services will create a new service application/contract listing the appropriate rate tariff, deposit (if applicable), and the CIAC* amount. Once the contract is completed, signed and all deposits and money are paid by the member, the job is handed back to the engineering departments.
- Engineering will then prepare a work order for construction, place markers/stakers at the job site, and call in a utility locate request (Kansas 811) which notifies other utilities they need to mark their underground facilities. The work order is then added to the construction queue and scheduled with our line crews.
- When construction is completed, including any necessary work by the member's electrician, the service will need to be inspected and released by the city (if applicable). When we get notified that the city has released the service to be energized we will install an electric meter.
- Finally, our billing department creates your new account.
This process can take several weeks up to a month from start to finish, so please make sure to call us as soon as possible to start the process. Please note: Approximately 2-3 months after construction is complete, our accounting department will close out the work order containing all materials used and time associated with the job. At that time, if it is determined the estimate amount varied from the actual cost of the project, the member will either be issued a credit or billed for the difference.
* What is contribution in aid of construction (CIAC)? When a member requests to connect an electrical service to Victory Electric’s electrical distribution system where no connection currently exists, we must add equipment to our electric system. When this happens, Victory Electric asks the member to contribute financially to adding the additional equipment needed to make this new connection. Part of the cooperative business model is ensuring members contribute equitably to the capital of their cooperative. Victory Electric requests CIAC when a member asks for a change to the electrical system that primarily benefits them and does not specifically benefit other members.
The cooperative’s rules and regulations of service outline the member’s and the cooperative’s relative financial contributions toward meeting the member’s request for additional service.
