For new members of Victory Electric moving into an existing home with an electric meter/infrastructure present, creating an account with Victory Electric is simple. In order to establish electric service, follow the steps below:

1. Complete Member Application.
2. Upload a valid state-issued photo ID, copy of your contract or lease agreement, and, if applicable, a letter of credit. 
3. Once reviewed, an MSR will contact the member. If a deposit is required, the member will be instructed to pay via SmartHub. If the member is not registered on SmartHub, the MSR will provide a sign-up link.
4. The MSR will send the final member application for e-signature to the member's email.
5. Service activation will occur once the signature and any required deposit are completed.

In addition to the items listed above, members opening a commercial or industrial account also need a federal ID number (EIN) and the name of the primary contact person for the account.

Service connections are not performed on weekends or holidays. Three-phase meters require cooperative personnel to manually connect service. We will always do our best to promptly and efficiently respond to connect service; however, we cannot guarantee same day service, so please plan accordingly.

To begin electric service at a new service location or construction site that has not previously been metered, your request will flow through a new construction workflow process.

1. Please call our offices at 620-227-2139 as soon as possible. Be prepared to give us the 911 address for your new location (can be obtained from planning and zoning at city hall or county administration), and the name and address of the closest neighbor if known.
2.  A staking technician will discuss the requirements of the new service. Based on the location provided and job requirements, our staking/engineering department will determine what infrastructure is needed to serve the new location and prepare a job estimate.
3. When the member approves the estimate and gives the go-ahead to move forward, we will create a new service application/contract listing the appropriate rate tariff, deposit, and the CIAC* amount. Once the contract is completed, signed and all deposits and money are paid by the member, the job is handed back to the engineering and operations departments.
4. A staking technician will determine the best placement for the meter socket, perform a One Call (marking any underground utility or facilities), stake the job, and prepare a construction work order. Linemen will then build the required infrastructure.
5. Once construction is complete and the homeowner’s electrician installs a meter can, weatherhead or other needed equipment, the service is inspected by a city inspector (if applicable) and a Victory Electric meter technician will install the meter.
6. The billing department creates your new account.

This process can take several weeks from start to finish, so please make sure to call us as soon as possible to start the process. Please note: Approximately 2-3 months after construction is complete, our accounting department will close out the work order containing all materials used and time associated with the job. At that time, if it is determined the estimate amount varied from the actual cost of the project, the member will either be issued a credit or billed for the difference.

* What is contribution in aid of construction (CIAC)? When a member requests to connect an electrical service to Victory Electric’s electrical distribution system where no connection currently exists, we must add equipment to our electric system. When this happens, Victory Electric asks the member to contribute financially to adding the additional equipment needed to make this new connection. Part of the cooperative business model is ensuring members contribute equitably to the capital of their cooperative. Victory Electric requests CIAC when a member asks for a change to the electrical system that primarily benefits them and does not specifically benefit other members. 

The cooperative’s rules and regulations of service outline the member’s and the cooperative’s relative financial contributions toward meeting the member’s request for additional service.

Moving? No problem. We're glad you're a Victory Electric and are happy to continue providing you with electric service at your new location. You must be the primary account holder to request the transfer service. Services that need transferred/connected cannot be performed on weekend or holidays. Requests for transfer of service to another location are similar to those for new service. Please complete the following steps:

1. Complete an updated Member Application.
2. Upload a valid state-issued photo ID and copy of your contract or lease agreement.
3. Once reviewed, an MSR will contact the member. If you have a current deposit, it will be transferred to your new home's account; the deposit amount will be re-evaluated based on the new home's two average highest bills.
4. The MSR will send the final member application for e-signature to the member's email.
5. Service activation will occur once the signature and any required deposit are completed.

In addition to the items listed above, members opening a commercial or industrial account also need a federal ID number (EIN) and the name of the primary contact person for the account.