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When an electric account with Victory Electric is created, an online credit risk tool is used to perform a "soft" utility credit check on all new residential members to determine if a deposit may be required.
The cooperative may require an initial deposit to guarantee payment of bills for utility service rendered if:
- The cooperative establishes an existing member has a poor bill payment history with the cooperative;
- The cooperative establishes a new member has an unsatisfactory soft utility credit rating;
- The member had a prior outstanding debt with the cooperative;
- The member has, in an unauthorized manner, interfered with, or committed a theft/diversion of electric service (meter tampering).
Service Fees and Charges
In addition to your monthly electric bill, the cooperative may assess fees and charges, payable by the member, for various operations processes required of the cooperative either prior to connection or reconnection, or during the time a member’s service(s) is active.
These fees are designed to help cover the cost of the cooperative’s personnel and the processing costs associated with disconnecting, connecting or reconnecting power. The cooperative may also assess special, reasonable and necessary fees to discourage abuse, and to minimize subsidy of such services by other cooperative members. Any services performed at member’s request-outside working hours may be charged a higher fee. Regular working hours are defined as 8 a.m. to 5 p.m., Monday through Friday, except for the following holidays; New Year’s Day, Memorial Day, Independence Day, Labor Day, two days at Thanksgiving, and two days at Christmas.
* Please note: The fees and charges listed on victoryelectric.net or any printed materials distributed by Victory Electric are subject to change to keep the cooperative in compliance with state and federal laws and/or with rules and regulations established by the board of trustees of Victory Electric. Victory Electric reserves the right to change fees, service charges, and practices, of whatever kind, affecting members. The provisions of this site or printed materials distributed by the cooperative do not constitute a contract, express or implied, between any member and Victory Electric or its board of trustees.