Was streamlining your budget and personal finances one of your New Year’s resolutions? Victory Electric’s secure SmartHub website and mobile app are powerful digital tools that will help you achieve your 2025 goals. SmartHub also gives you the ability to securely and quickly pay your bill, report outages, set notification preferences and keep your account details up to date. It also gives you the power to manage your Victory Electric account while you’re on the go.
Log in to SmartHub and learn more about SmartHub’s features and account options below. If you don’t already have a SmartHub account, visit https://victoryelectric.smarthub.coop, click “Don’t have an account? Register now” and follow the prompts. You will need your Victory Electric account number, which can be found on your bill.
AutoPay
Automating your energy bill payment means you don’t have to keep track of due dates or worry about late fees. Sign up for Victory Electric’s AutoPay option on SmartHub, and your electric bill payment will be automatically withdrawn from your credit or debit card or bank account each month. New AutoPay users will receive a $10 credit when they sign up for the program.
To sign up, click Bill & Pay in the left drop-down menu, then select Auto Pay Program. Check the Terms & Conditions box and click Enroll. Follow the directions to enter your credit/debit card or bank account information, then click Continue to finish setting up your auto-payment option.
Paperless Billing
With paperless billing, there’s no need to deal with mailbox clutter or wonder whether a check will arrive before the due date. Instead of a paper bill every month, you will receive an email or text notification when a PDF copy of your monthly electronic bill is ready to view. Use SmartHub to securely access and pay your bill at any time. To select this option, got to Settings, Paperless Billing and move the slider to “Go Paperless.”
Monitor Your Usage
SmartHub gives you the power to track and take control of your energy usage, and when you save energy, you save money. View your monthly, daily or hourly energy use and look for trends under the Usage drop-down menu. Reviewing this information regularly helps you make informed decisions.
The Average Usage tool shows you what your typical or average usage is for the time period you select. Usage Comparison lets you select any two months and compare the usage history side by side. Usage Explorer gives you a detailed look at your past and current usage, all in one place. The Usage Planning tool lets you create markers to help you keep track of differences in your energy usage, such as when you install a new air conditioner or go on vacation.
Prepay Power
Prepay Power is a self-managed, pay-as-you-go billing plan that allows you to pay for electricity how and when you choose. Residential members may open an account by paying $50 to load their account for future energy use. Victory Electric then records daily energy usage and deducts the amount from your credit balance. The rates, energy charges, taxes, franchise taxes, service availability charge and energy charge adjustment are the same as those for accounts on a standard residential billing plan (some charges are prorated daily).
Members on a Prepay Power plan are not required to make a security deposit or pay disconnect, reconnect or late fees. You receive a notification when the account balance reaches $25 or less, and you can “recharge” your account easily on SmartHub.
Energy Advisor
Access our Energy Advisor tool at victoryelectric.net/energy-resources or under Usage, Usage Management. The tool securely connects to your account and makes personalized recommendations to help you save money. The more details you provide Energy Advisor about your home, heating and cooling system, lighting, water heater, and appliances, the more personalized the tool’s analysis and energy-saving recommendations will be. This free tool also sends periodic email alerts and videos to members who provide an email address.
Reports
Click Report Power Outage to report an outage at your location. Submit the form under Report an Issue for to ask about billing or other issues, request to disconnect service, or make other inquiries.
Notifications
Review the Settings menu to keep your account contact informati9on current. Also manage notifications that you would like to receive by email or text message.
Victory Electric’s member service representatives would be happy to answer any questions you have about SmartHub or its features and help you sign up. Visit https://victoryelectric.net/smarthub for additional details, or call 620-227-2139.